Creating a Culture of Excellence
J.D. Hunter Associates has worked with some of the most successful & admired organizations in the world in developing their Culture of Excellence (Clients).
According to Deloitte’s recent worldwide executive survey, top leaders say culture is the most important issue they face. Generally defined, Culture is “The way we do things here” which includes organizational values, beliefs, attitudes and behavioral habits.
In an ever-increasing commoditized business environment, your organization’s products, services, technologies and even key people can be copied, pirated or recruited. The only thing your competition cannot “steal” from you is your culture, your ability to “delight your stakeholders” and deliver your products and services with excellence! Consequently, the excellent organizations understand this truth: Your greatest competitive advantage lies in your people and your culture.
Of course, it is impossible to create a culture of excellence without great leadership because a team rarely rises above the level of its leadership team. This is where Servant Leadership comes in.
Servant Leadership is a values and relational based approach to leadership which includes identifying and meeting the legitimate needs (as opposed to wants) of those entrusted to the care of the leader. Through the systematic process of building relationships and trust, servant leaders gain influence and inspire their people to give their best, including discretionary effort, thereby creating excellence.
In short, Servant Leaders are individuals of high character who build trust and relationships with their stakeholders. Servant Leaders engage their people to move from “compliance” to “commitment” by leading with authority (influence) rather than simply relying upon power (coercion).
Creating a Culture of Excellence begins with a six (6) month process of Growing Leaders & Building Community which includes:
Foundation: Setting the Standard (Continuous Learning)
Feedback: Identifying the Gaps (Continuous Inputs)
Friction: Eliminating the Gaps & Measuring Results (Continuous Improvement)
Setting the Rules of the House
Monitoring & Enforcing the Rules of the House
Developing Bonds & Emotional Connections
Please Contact Us if you wish to Create a Culture of Excellence in your organization!